Problems with course registrations: check your registration

02 september 2026

Unfortunately, we are currently experiencing an issue with course registrations in our new webshop.

When you register using the buttons under ‘Cursussen & lesgroepen', you are added to a course group, but you may not always be able to complete the payment afterwards. In that case, your registration is not fully completed.

As a result, several course places were released again during the synchronisation over the past two nights. This means that a registration that appeared to be successful earlier may not actually be final.

How do you know if your registration was successful?

You can check this in ‘My account’ → ‘My courses’:

  • Were you able to complete the payment through your shopping cart, and is the course listed under ‘My courses’? Then your registration is complete. You don't need to do anything else.
  • Have you paid, but does your course registration show as ‘registration incomplete’? Please let us know via this form, and we’ll resolve it as soon as possible.
  • Were you unable to complete the payment? Unfortunately, your registration was not successful. We're very sorry this happened. You can register again if there is still a place available.

How to register (again):

We recommend that you do not register using the button under ‘Courses and class groups’. Instead:

  1. On the course page, scroll all the way down to ‘Subscriptions & tickets’.
  2. Click ‘Order now’.
  3. In the pop-up window, select the group you want to join. The course will then be added to your shopping cart.
  4. Go to your shopping cart and complete your registration by making the payment within 10 minutes.
    Please note: your registration is only final once the payment has been completed.

Do you have any questions or are you having trouble completing your registration? Please feel free to contact our hosts. We'll be happy to help.

We apologise for the inconvenience, and thank you for your patience and understanding.

Note: are you experiencing other issues with the webshop besides this registration problem? Read what you can do in the news item from 1 September.