New webshop: experiencing an issue?

01 september 2026

With the start of the new academic year, many people are visiting our new webshop at the same time, often for the first time. Unfortunately, we are currently experiencing a number of technical issues. We understand that this can be frustrating, especially if it prevents you from moving forward.

Our hosts are also receiving many questions and reports. Some questions can be answered right away, while others require a little more time. For example, we may need to look into an individual situation or get help from colleagues behind the scenes.

We are doing everything we can to help everyone as quickly as possible. To handle questions and reports as efficiently as we can, we have divided them into three categories. Each category has its own approach:

1. Do you have a question about the webshop?

Would you like to know how something works or where to find something? Our hosts are happy to help. They can provide you with the information you need.

2. Are you experiencing a (technical) problem?

Please fill in our form with as much detail as possible. Your report will go directly to the colleagues who are working on investigating and resolving webshop issues. If necessary, we will forward your report to the right people.

This helps us keep our hosts available for all other questions, so they can continue to provide you with the personal service you are used to at X.

3. Do you have general feedback or suggestions?

Please hold on to those for a little while. For now, our main focus is on resolving the issues that are currently affecting the webshop, so that everyone can make full use of what X has to offer again as soon as possible.

We will be organising an evaluation soon. At that point, we will actively invite you to share your experiences, feedback and ideas with us.

Thank you for your understanding and patience.

Team X